SAP cs ONLINE TRAINING

Customer Service Course details ? Content

  • Overview on Customer service
  • CS Integration with Other Modules
  • CS SD Integration
  • CS QM Integration
  • CS FI Integration
  • CS CO Integration
  • CS PP Integration
  • CS MM Integration
  • CS HR Integration
  • Organisational elements in Customer service Module
  • Master data in Customer service
  • Installed Base Management
  • Functional Location
  • Equipment
  • Serial Number Management
  • Work Centre
  • Cost Centre
  • Activity
  • Activity Pricing
  • Warranty & Types
  • Status Profiles
  • DIP Profile
  • In-House Repair Process

Service Notification Repair Order Service Order Resource Related Billing Repair-At-Site Process

  • Service Notification
  • Service Order
  • Resource Related Billing

Annual Maintenance Contract Process

  • Contracts
  • Task Lists
  • Maintenance Plan

Third Party Repair Process

  • Service Notification
  • Service Order
  • Resource Related Billing

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