Customer Service Course details ? Content
- Overview on Customer service
- CS Integration with Other Modules
- CS SD Integration
- CS QM Integration
- CS FI Integration
- CS CO Integration
- CS PP Integration
- CS MM Integration
- CS HR Integration
- Organisational elements in Customer service Module
- Master data in Customer service
- Installed Base Management
- Functional Location
- Equipment
- Serial Number Management
- Work Centre
- Cost Centre
- Activity
- Activity Pricing
- Warranty & Types
- Status Profiles
- DIP Profile
- In-House Repair Process
Service Notification Repair Order Service Order Resource Related Billing Repair-At-Site Process
- Service Notification
- Service Order
- Resource Related Billing
Annual Maintenance Contract Process
- Contracts
- Task Lists
- Maintenance Plan
Third Party Repair Process
- Service Notification
- Service Order
- Resource Related Billing